Privacy

PRIVACY POLICY

This privacy policy sets out how Ben's Biltong uses and protects any information that you give us when you use this website. Ben's Biltong is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ben's Biltong may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@bensbiltong.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 24 Pickard Street, Warwick, CV344PR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Thanks

Ben


How to store your biltong

HOW TO STORE YOUR BILTONG

 

I make biltong in the traditional way so that I maintain the highest level of quality and taste. Each piece of Biltong is handmade, hand cut and prepared by myself. My Biltong comes slightly wetter as standard than most ‘store bought’ Biltong, so storage is very important to get the best out of it..

Biltong is a natural dry cured product, which needs to be stored in a natural way. The "wetter/softer" you like your biltong the more likely the chance it can go mouldy if not stored correctly. The more moisture there is in the Biltong, the higher the probability that mould can occur. So please take extra care when storing your biltong, follow the instructions below.

Remember you’re not in South Africa, where it is warm and humidity levels tend to be below 30% the perfect conditions for making and keeping Biltong. You’re in the UK where it’s a lot wetter and humidity can get very much higher. This is not great for making or preserving Biltong, therefore we have to help the biltong remain dry in an area with as low humidity as possible!

To get the best 'life' out of your Biltong, care needs to be taken to store it properly and avoid any spoilage. Even though Biltong is a preserved product it’s still a natural food substance that contains water and is not as indestructible as some people might think. The only reason for biltong or any other dried/cured meat to go off, is due to incorrect storage.

My Biltong is made and stored in a strict controlled environment. You will receive your Biltong packed in plastic packs, and packed in a protective atmosphere. So keep the bags sealed and intact until you decide to eat it.

However always be aware that the wetter your Biltong is the shorter the shelf life. Once you open the bag, eat it or put the remainder of your Biltong in an OPEN bowl and mix it up a bit. Make sure that you turn and mix up the Biltong daily, this helps it to air but always eat within 3 days of opening if you can. Decanting into a paper bag and storing in a cool dark place, like a cupboard, also is effective. Most mould only starts to happen when the biltong comes into contact with another surface. The bags we use are food grade, sterile. I pack your biltong in these bags in a protected atmosphere but once opened it is then open to the elements. Moisture forms at that surface contact point where the biltong touches. The inevitable and unavoidable process can then start if it has the following conditions: WATER + OXYGEN + HEAT + CONTACT= MOULD

I do not recommend that you keep Biltong in the fridge or even in the freezer, keep it in the bags I supply unopened until you want to eat it but always open before the best before date.

Hang whole sticks of Biltong on a hook or string, in a cool, dry, well-ventilated place. Never store in a sealed container, it will sweat and this will lead to mould growth. Biltong needs to 'breathe' it likes to be in dry air and make sure that it’s not touching anything else otherwise the following applies. WATER + OXYGEN + HEAT+CONTACT = MOULD


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